How do I know if I have a hidden water leak?
Watch for an unexplained rise in your water bill, damp patches or staining on walls and ceilings, a musty smell, or the sound of running water when everything is off. If your stopcock is closed and the meter still moves, there's a leak.
Are your engineers Gas Safe registered?
Yes — every gas and boiler job we carry out in Stepps & Robroyston is done by a Gas Safe registered engineer under registration 930395. You're welcome to check the register yourself, and our engineer will show ID when they arrive.
Why is my water pressure low throughout the house?
Could be a partially closed stopcock, corroded old pipework narrowing the bore, a pressure-reducing valve, or a supply issue affecting your street. We test to identify which before recommending anything.
I'm a landlord in Stepps & Robroyston — can you do a CP12?
Yes. We issue landlord gas safety certificates (CP12) across Stepps & Robroyston and the rest of Glasgow City, with the paperwork provided on the day. Many Stepps & Robroyston landlords combine it with a full service in the same visit, which works out cheaper than booking twice. We can also set up renewal reminders.
Should old lead or steel pipes be replaced?
Lead supply pipework should be replaced — it's a genuine health concern and worth prioritising. Corroded galvanised steel restricts flow and discolours water. Both are common in older Glasgow tenements and period properties.
Do you work evenings and weekends in Stepps & Robroyston?
Yes. Heating faults don't keep office hours, so we take emergency calls around the clock for Stepps & Robroyston. Non-urgent work like servicing can be booked for whatever slot suits you, including evenings.
What is a water filter or inhibitor for?
An inhibitor protects the heating system from corrosion and limescale. A mains filter addresses water quality at the tap. Different purposes — we'll advise which is relevant to your situation rather than selling both by default.
My Stepps & Robroyston property is a flat — can you still help?
Absolutely. A good share of G33 housing is flatted, and we work in them regularly. If it's a tenement or a block with shared access, just let us know about entry arrangements when you book so the engineer isn't stuck at the close door.
Can you run new pipework for an extension?
Yes — hot and cold supply runs, waste, and heating pipework for extensions, loft conversions and garage conversions. Easiest before plastering, so bring us in during the build rather than afterwards.
Is it worth repairing my old boiler or should I replace it?
It depends on the age, the fault and the cost of parts. As a rough guide, once a boiler passes 12–15 years and the repair runs to a meaningful share of a new unit's price, replacing usually makes more financial sense. We'll give you both figures for your Stepps & Robroyston property and let you decide — we don't push replacements.
