What's actually included in a boiler service?
Combustion analysis, flue integrity check, gas tightness test, inspection of seals and pipework, a check of controls and thermostats, and a pressure and expansion vessel check. You get documentation on completion recording what was tested.
Are your engineers Gas Safe registered?
Yes — every gas and boiler job we carry out in Stepps & Robroyston is done by a Gas Safe registered engineer under registration 930395. You're welcome to check the register yourself, and our engineer will show ID when they arrive.
Is a service the same as a CP12?
No, and it's worth understanding the difference. A CP12 confirms gas appliances are safe to use, which is the legal requirement for landlords. A full service goes further, covering efficiency and wear items. Many landlords book both together in one visit.
I'm a landlord in Stepps & Robroyston — can you do a CP12?
Yes. We issue landlord gas safety certificates (CP12) across Stepps & Robroyston and the rest of Glasgow City, with the paperwork provided on the day. Many Stepps & Robroyston landlords combine it with a full service in the same visit, which works out cheaper than booking twice. We can also set up renewal reminders.
How long does a service take?
Usually 45 minutes to an hour for a single boiler, assuming reasonable access and no faults found. A CP12 covering several appliances takes a bit longer.
Do you work evenings and weekends in Stepps & Robroyston?
Yes. Heating faults don't keep office hours, so we take emergency calls around the clock for Stepps & Robroyston. Non-urgent work like servicing can be booked for whatever slot suits you, including evenings.
Will servicing void or protect my warranty?
Protect it. Most manufacturers require documented annual servicing as a warranty condition — skip a year and a future claim can be refused even if the fault is unrelated. Keep the paperwork we give you.
My Stepps & Robroyston property is a flat — can you still help?
Absolutely. A good share of G33 housing is flatted, and we work in them regularly. If it's a tenement or a block with shared access, just let us know about entry arrangements when you book so the engineer isn't stuck at the close door.
When is the best time of year to book?
Late summer or early autumn. Everyone books in the first cold week of the year, so slots get tight exactly when you most want one. Servicing before the heating season starts also means any fault found is fixed before you depend on it.
Is it worth repairing my old boiler or should I replace it?
It depends on the age, the fault and the cost of parts. As a rough guide, once a boiler passes 12–15 years and the repair runs to a meaningful share of a new unit's price, replacing usually makes more financial sense. We'll give you both figures for your Stepps & Robroyston property and let you decide — we don't push replacements.
