Terms and Conditions

1. About these terms

These terms and conditions apply to all boiler, heating and plumbing services provided by BeSafe 24-7 ("we", "us", "our") of 66 Kinloch Rd, Newton Mearns, Glasgow, Scotland G77 6LX to you, the customer. By booking a service you agree to these terms.

2. Quotations and bookings

All quotations are free and remain valid for 30 days. Diagnostic quotes are confirmed on site before any work begins; if the fault differs significantly from what was described at booking, we will confirm any revised price before proceeding.

3. Payment

Payment is due on completion of the work unless otherwise agreed in writing. We accept bank transfer and card payment.

4. Cancellations and rescheduling

Please provide at least 24 hours' notice to cancel or reschedule a booking. Cancellations with less than 24 hours' notice may incur a call-out charge.

5. Access to the property

You must provide access to the property at the agreed time. If we cannot gain access, a missed-appointment charge may apply.

6. Our guarantee

All workmanship is guaranteed for 12 months from the date of completion. This covers our labour and installation; manufacturer warranties on parts and appliances are separate and are registered on your behalf where applicable.

7. Insurance and liability

We hold public liability insurance. Any damage must be reported within 24 hours of the service. We are not liable for pre-existing damage, wear and tear, or faults in parts of the system not covered by the agreed scope of work.

8. Gas safety

All gas work is carried out by Gas Safe registered engineers (930395) in line with current regulations. We reserve the right to isolate any appliance or installation found to be immediately dangerous.

9. Complaints

10. Changes to these terms

We may update these terms from time to time. The version published on our website at the time of your booking applies.

Last updated: September 2026.