My boiler has stopped working — what should I check first?
Three quick things before you call: is the pressure gauge between roughly 1 and 1.5 bar, is the thermostat calling for heat, and is there credit on the meter if you're on a prepayment supply. If all three are fine, it needs an engineer.
Are your engineers Gas Safe registered?
Yes — every gas and boiler job we carry out in Stepps & Robroyston is done by a Gas Safe registered engineer under registration 930395. You're welcome to check the register yourself, and our engineer will show ID when they arrive.
What do common boiler fault codes mean?
Codes vary by manufacturer, but broadly they point at ignition failure, low pressure, a flow or return sensor, or a blocked condensate pipe. Note the exact code before calling — it lets us bring the likely part on the first visit rather than making a second trip.
I'm a landlord in Stepps & Robroyston — can you do a CP12?
Yes. We issue landlord gas safety certificates (CP12) across Stepps & Robroyston and the rest of Glasgow City, with the paperwork provided on the day. Many Stepps & Robroyston landlords combine it with a full service in the same visit, which works out cheaper than booking twice. We can also set up renewal reminders.
Can you fix my boiler on the first visit?
Often, yes. Our vans carry the parts that fail most frequently on the brands common in Glasgow homes. If a less usual part is needed we'll order it, tell you the timescale honestly, and where possible leave you with working hot water in the meantime.
Do you work evenings and weekends in Stepps & Robroyston?
Yes. Heating faults don't keep office hours, so we take emergency calls around the clock for Stepps & Robroyston. Non-urgent work like servicing can be booked for whatever slot suits you, including evenings.
Why does my boiler keep cutting out?
Repeated lockouts usually trace back to low pressure, a blocked condensate pipe (common in a Scottish winter when it freezes), a faulty flame sensor, or overheating from poor circulation. It's worth diagnosing rather than resetting repeatedly — resetting masks a fault that's still developing.
My Stepps & Robroyston property is a flat — can you still help?
Absolutely. A good share of G33 housing is flatted, and we work in them regularly. If it's a tenement or a block with shared access, just let us know about entry arrangements when you book so the engineer isn't stuck at the close door.
Is a leaking boiler dangerous?
Water leaking from the casing isn't immediately dangerous but shouldn't be left — it corrodes components and can damage flooring. Turn the boiler off and call us. If you smell gas rather than see water, that's a different matter entirely: leave and call 0800 111 999.
Is it worth repairing my old boiler or should I replace it?
It depends on the age, the fault and the cost of parts. As a rough guide, once a boiler passes 12–15 years and the repair runs to a meaningful share of a new unit's price, replacing usually makes more financial sense. We'll give you both figures for your Stepps & Robroyston property and let you decide — we don't push replacements.
