What should I do right now if I smell gas?
Leave the property. Don't switch anything on or off, don't use your phone inside, and open doors on the way out if you can do so quickly. Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours. Call us afterwards for the repair.
I'm a landlord in Hyndland & the West End — can you do a CP12?
Yes. We issue landlord gas safety certificates (CP12) across Hyndland & the West End and the rest of Glasgow City, with the paperwork provided on the day. Many Hyndland & the West End landlords combine it with a full service in the same visit, which works out cheaper than booking twice. We can also set up renewal reminders.
Who do I call first — you or the emergency line?
The emergency line, always: 0800 111 999. They attend to make the situation safe and will isolate the supply if needed. We handle the repair work once the immediate danger is dealt with.
Do you work evenings and weekends in Hyndland & the West End?
Yes. Heating faults don't keep office hours, so we take emergency calls around the clock for Hyndland & the West End. Non-urgent work like servicing can be booked for whatever slot suits you, including evenings.
What are the signs of a gas leak besides the smell?
A hissing near pipework or appliances, a yellow or orange flame rather than crisp blue, black sooty marks around an appliance, and unusually high gas bills. Feeling unwell, drowsy or getting headaches indoors that ease when you leave is a serious warning sign.
My Hyndland & the West End property is a flat — can you still help?
Absolutely. A good share of G12 housing is flatted, and we work in them regularly. If it's a tenement or a block with shared access, just let us know about entry arrangements when you book so the engineer isn't stuck at the close door.
What is a gas tightness test?
A pressure test of your gas installation that reveals whether gas is escaping anywhere between the meter and your appliances. It's part of a gas safety check and the standard first step when a leak is suspected.
Is it worth repairing my old boiler or should I replace it?
It depends on the age, the fault and the cost of parts. As a rough guide, once a boiler passes 12–15 years and the repair runs to a meaningful share of a new unit's price, replacing usually makes more financial sense. We'll give you both figures for your Hyndland & the West End property and let you decide — we don't push replacements.
Do I need a carbon monoxide alarm?
Strongly recommended, and required in rented properties in Scotland where there's a fuel-burning appliance. Carbon monoxide has no smell and the symptoms mimic flu, so an alarm is the only reliable warning.
Do you install new boilers in Hyndland & the West End?
Yes. We supply and fit A-rated combi and system boilers throughout Hyndland & the West End, including removing and disposing of the old unit, commissioning, balancing the system and registering the manufacturer warranty. Sizing advice is honest — we fit what your home needs, not the biggest unit we could sell.
