My boiler has stopped working — what should I check first?
Three quick things before you call: is the pressure gauge between roughly 1 and 1.5 bar, is the thermostat calling for heat, and is there credit on the meter if you're on a prepayment supply. If all three are fine, it needs an engineer.
I'm a landlord in Hyndland & the West End — can you do a CP12?
Yes. We issue landlord gas safety certificates (CP12) across Hyndland & the West End and the rest of Glasgow City, with the paperwork provided on the day. Many Hyndland & the West End landlords combine it with a full service in the same visit, which works out cheaper than booking twice. We can also set up renewal reminders.
What do common boiler fault codes mean?
Codes vary by manufacturer, but broadly they point at ignition failure, low pressure, a flow or return sensor, or a blocked condensate pipe. Note the exact code before calling — it lets us bring the likely part on the first visit rather than making a second trip.
Do you work evenings and weekends in Hyndland & the West End?
Yes. Heating faults don't keep office hours, so we take emergency calls around the clock for Hyndland & the West End. Non-urgent work like servicing can be booked for whatever slot suits you, including evenings.
Can you fix my boiler on the first visit?
Often, yes. Our vans carry the parts that fail most frequently on the brands common in Glasgow homes. If a less usual part is needed we'll order it, tell you the timescale honestly, and where possible leave you with working hot water in the meantime.
My Hyndland & the West End property is a flat — can you still help?
Absolutely. A good share of G12 housing is flatted, and we work in them regularly. If it's a tenement or a block with shared access, just let us know about entry arrangements when you book so the engineer isn't stuck at the close door.
Why does my boiler keep cutting out?
Repeated lockouts usually trace back to low pressure, a blocked condensate pipe (common in a Scottish winter when it freezes), a faulty flame sensor, or overheating from poor circulation. It's worth diagnosing rather than resetting repeatedly — resetting masks a fault that's still developing.
Is it worth repairing my old boiler or should I replace it?
It depends on the age, the fault and the cost of parts. As a rough guide, once a boiler passes 12–15 years and the repair runs to a meaningful share of a new unit's price, replacing usually makes more financial sense. We'll give you both figures for your Hyndland & the West End property and let you decide — we don't push replacements.
Is a leaking boiler dangerous?
Water leaking from the casing isn't immediately dangerous but shouldn't be left — it corrodes components and can damage flooring. Turn the boiler off and call us. If you smell gas rather than see water, that's a different matter entirely: leave and call 0800 111 999.
Do you install new boilers in Hyndland & the West End?
Yes. We supply and fit A-rated combi and system boilers throughout Hyndland & the West End, including removing and disposing of the old unit, commissioning, balancing the system and registering the manufacturer warranty. Sizing advice is honest — we fit what your home needs, not the biggest unit we could sell.
