What should I do right now if I smell gas?
Leave the property. Don't switch anything on or off, don't use your phone inside, and open doors on the way out if you can do so quickly. Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours. Call us afterwards for the repair.
What areas near Cathcart & Newlands do you also cover?
We regularly work in Muirend, Shawlands and Clarkston as well as Cathcart & Newlands itself. Our coverage runs across Greater Glasgow and into Glasgow City, so if you're nearby but not listed on our site, it's worth a quick call to 0141 374 0545.
Who do I call first — you or the emergency line?
The emergency line, always: 0800 111 999. They attend to make the situation safe and will isolate the supply if needed. We handle the repair work once the immediate danger is dealt with.
Do you guarantee your work in Cathcart & Newlands?
Every repair, service and installation we carry out in Cathcart & Newlands carries a 12-month workmanship guarantee. If something we've worked on fails within that period we come back and put it right — and since Cathcart & Newlands is on our regular route, returning is straightforward. Manufacturer warranties on new parts and boilers run alongside ours.
What are the signs of a gas leak besides the smell?
A hissing near pipework or appliances, a yellow or orange flame rather than crisp blue, black sooty marks around an appliance, and unusually high gas bills. Feeling unwell, drowsy or getting headaches indoors that ease when you leave is a serious warning sign.
How often should a boiler be serviced?
Once a year is the standard recommendation, and most manufacturers require it to keep the warranty valid. For Cathcart & Newlands landlords the annual gas safety check is a legal requirement regardless. Booking in late summer usually gets you a better choice of slots than waiting for the first cold snap.
What is a gas tightness test?
A pressure test of your gas installation that reveals whether gas is escaping anywhere between the meter and your appliances. It's part of a gas safety check and the standard first step when a leak is suspected.
What should I do if I smell gas at my Cathcart & Newlands property?
Treat it as an emergency. Leave the property, don't touch light switches or anything that could spark, and call the National Gas Emergency Service on 0800 111 999 straight away — before calling us. They attend free, around the clock, and will isolate the supply if needed. Once it's safe, we'll come out to repair the pipework or appliance, and about 12 minutes from base.
Do I need a carbon monoxide alarm?
Strongly recommended, and required in rented properties in Scotland where there's a fuel-burning appliance. Carbon monoxide has no smell and the symptoms mimic flu, so an alarm is the only reliable warning.
Do I need to be home for the engineer?
Someone over 18 needs to provide access and be there while gas work is carried out at your Cathcart & Newlands property. If you're arranging it for a tenant or an elderly relative, that's fine — just give us their contact details when you book so we can coordinate directly.
