My boiler has stopped working — what should I check first?
Three quick things before you call: is the pressure gauge between roughly 1 and 1.5 bar, is the thermostat calling for heat, and is there credit on the meter if you're on a prepayment supply. If all three are fine, it needs an engineer.
What areas near Cathcart & Newlands do you also cover?
We regularly work in Muirend, Shawlands and Clarkston as well as Cathcart & Newlands itself. Our coverage runs across Greater Glasgow and into Glasgow City, so if you're nearby but not listed on our site, it's worth a quick call to 0141 374 0545.
What do common boiler fault codes mean?
Codes vary by manufacturer, but broadly they point at ignition failure, low pressure, a flow or return sensor, or a blocked condensate pipe. Note the exact code before calling — it lets us bring the likely part on the first visit rather than making a second trip.
Do you guarantee your work in Cathcart & Newlands?
Every repair, service and installation we carry out in Cathcart & Newlands carries a 12-month workmanship guarantee. If something we've worked on fails within that period we come back and put it right — and since Cathcart & Newlands is on our regular route, returning is straightforward. Manufacturer warranties on new parts and boilers run alongside ours.
Can you fix my boiler on the first visit?
Often, yes. Our vans carry the parts that fail most frequently on the brands common in Glasgow homes. If a less usual part is needed we'll order it, tell you the timescale honestly, and where possible leave you with working hot water in the meantime.
How often should a boiler be serviced?
Once a year is the standard recommendation, and most manufacturers require it to keep the warranty valid. For Cathcart & Newlands landlords the annual gas safety check is a legal requirement regardless. Booking in late summer usually gets you a better choice of slots than waiting for the first cold snap.
Why does my boiler keep cutting out?
Repeated lockouts usually trace back to low pressure, a blocked condensate pipe (common in a Scottish winter when it freezes), a faulty flame sensor, or overheating from poor circulation. It's worth diagnosing rather than resetting repeatedly — resetting masks a fault that's still developing.
What should I do if I smell gas at my Cathcart & Newlands property?
Treat it as an emergency. Leave the property, don't touch light switches or anything that could spark, and call the National Gas Emergency Service on 0800 111 999 straight away — before calling us. They attend free, around the clock, and will isolate the supply if needed. Once it's safe, we'll come out to repair the pipework or appliance, and about 12 minutes from base.
Is a leaking boiler dangerous?
Water leaking from the casing isn't immediately dangerous but shouldn't be left — it corrodes components and can damage flooring. Turn the boiler off and call us. If you smell gas rather than see water, that's a different matter entirely: leave and call 0800 111 999.
Do I need to be home for the engineer?
Someone over 18 needs to provide access and be there while gas work is carried out at your Cathcart & Newlands property. If you're arranging it for a tenant or an elderly relative, that's fine — just give us their contact details when you book so we can coordinate directly.
