What should I do right now if I smell gas?
Leave the property. Don't switch anything on or off, don't use your phone inside, and open doors on the way out if you can do so quickly. Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours. Call us afterwards for the repair.
Do I need to be home for the engineer?
Someone over 18 needs to provide access and be there while gas work is carried out at your Busby property. If you're arranging it for a tenant or an elderly relative, that's fine — just give us their contact details when you book so we can coordinate directly.
Who do I call first — you or the emergency line?
The emergency line, always: 0800 111 999. They attend to make the situation safe and will isolate the supply if needed. We handle the repair work once the immediate danger is dealt with.
Why is my boiler losing pressure?
Most often a small leak somewhere in the system, a worn pressure relief valve, or a failing expansion vessel. Topping up occasionally is normal; needing to do it every few days is not. Given the age of the heating in many Busby properties, a pressure test is usually the quickest way to find the cause.
What are the signs of a gas leak besides the smell?
A hissing near pipework or appliances, a yellow or orange flame rather than crisp blue, black sooty marks around an appliance, and unusually high gas bills. Feeling unwell, drowsy or getting headaches indoors that ease when you leave is a serious warning sign.
Can you fit radiators or move one in Busby?
Yes — new radiator installs, replacements and relocations, sized properly for the room rather than guessed. We'll balance the system afterwards so every room in your Busby home heats evenly instead of one being roasting and another cold.
What is a gas tightness test?
A pressure test of your gas installation that reveals whether gas is escaping anywhere between the meter and your appliances. It's part of a gas safety check and the standard first step when a leak is suspected.
Do you take card payment in Busby?
Yes — card or bank transfer, paid on completion unless we've agreed otherwise in writing beforehand. You'll have the itemised price before any work starts, so there are no surprises when it comes to settling up in Busby.
Do I need a carbon monoxide alarm?
Strongly recommended, and required in rented properties in Scotland where there's a fuel-burning appliance. Carbon monoxide has no smell and the symptoms mimic flu, so an alarm is the only reliable warning.
Can you service a boiler in a rented flat in Busby?
Yes, and it's very common in Busby. We can liaise directly with your tenant to arrange access — just give us their contact details when booking. You get the certificate and the invoice; they get a straightforward appointment without you having to relay messages. Handy if you live away from East Renfrewshire.
