What's actually included in a boiler service?
Combustion analysis, flue integrity check, gas tightness test, inspection of seals and pipework, a check of controls and thermostats, and a pressure and expansion vessel check. You get documentation on completion recording what was tested.
Do I need to be home for the engineer?
Someone over 18 needs to provide access and be there while gas work is carried out at your Busby property. If you're arranging it for a tenant or an elderly relative, that's fine — just give us their contact details when you book so we can coordinate directly.
Is a service the same as a CP12?
No, and it's worth understanding the difference. A CP12 confirms gas appliances are safe to use, which is the legal requirement for landlords. A full service goes further, covering efficiency and wear items. Many landlords book both together in one visit.
Why is my boiler losing pressure?
Most often a small leak somewhere in the system, a worn pressure relief valve, or a failing expansion vessel. Topping up occasionally is normal; needing to do it every few days is not. Given the age of the heating in many Busby properties, a pressure test is usually the quickest way to find the cause.
How long does a service take?
Usually 45 minutes to an hour for a single boiler, assuming reasonable access and no faults found. A CP12 covering several appliances takes a bit longer.
Can you fit radiators or move one in Busby?
Yes — new radiator installs, replacements and relocations, sized properly for the room rather than guessed. We'll balance the system afterwards so every room in your Busby home heats evenly instead of one being roasting and another cold.
Will servicing void or protect my warranty?
Protect it. Most manufacturers require documented annual servicing as a warranty condition — skip a year and a future claim can be refused even if the fault is unrelated. Keep the paperwork we give you.
Do you take card payment in Busby?
Yes — card or bank transfer, paid on completion unless we've agreed otherwise in writing beforehand. You'll have the itemised price before any work starts, so there are no surprises when it comes to settling up in Busby.
When is the best time of year to book?
Late summer or early autumn. Everyone books in the first cold week of the year, so slots get tight exactly when you most want one. Servicing before the heating season starts also means any fault found is fixed before you depend on it.
Can you service a boiler in a rented flat in Busby?
Yes, and it's very common in Busby. We can liaise directly with your tenant to arrange access — just give us their contact details when booking. You get the certificate and the invoice; they get a straightforward appointment without you having to relay messages. Handy if you live away from East Renfrewshire.
