What's actually included in a boiler service?
Combustion analysis, flue integrity check, gas tightness test, inspection of seals and pipework, a check of controls and thermostats, and a pressure and expansion vessel check. You get documentation on completion recording what was tested.
What should I do if I smell gas at my Jordanhill & Anniesland property?
Treat it as an emergency. Leave the property, don't touch light switches or anything that could spark, and call the National Gas Emergency Service on 0800 111 999 straight away — before calling us. They attend free, around the clock, and will isolate the supply if needed. Once it's safe, we'll come out to repair the pipework or appliance, and about 22 minutes away.
Is a service the same as a CP12?
No, and it's worth understanding the difference. A CP12 confirms gas appliances are safe to use, which is the legal requirement for landlords. A full service goes further, covering efficiency and wear items. Many landlords book both together in one visit.
Do I need to be home for the engineer?
Someone over 18 needs to provide access and be there while gas work is carried out at your Jordanhill & Anniesland property. If you're arranging it for a tenant or an elderly relative, that's fine — just give us their contact details when you book so we can coordinate directly.
How long does a service take?
Usually 45 minutes to an hour for a single boiler, assuming reasonable access and no faults found. A CP12 covering several appliances takes a bit longer.
Why is my boiler losing pressure?
Most often a small leak somewhere in the system, a worn pressure relief valve, or a failing expansion vessel. Topping up occasionally is normal; needing to do it every few days is not. Given the age of the heating in many Jordanhill & Anniesland properties, a pressure test is usually the quickest way to find the cause.
Will servicing void or protect my warranty?
Protect it. Most manufacturers require documented annual servicing as a warranty condition — skip a year and a future claim can be refused even if the fault is unrelated. Keep the paperwork we give you.
Can you fit radiators or move one in Jordanhill & Anniesland?
Yes — new radiator installs, replacements and relocations, sized properly for the room rather than guessed. We'll balance the system afterwards so every room in your Jordanhill & Anniesland home heats evenly instead of one being roasting and another cold.
When is the best time of year to book?
Late summer or early autumn. Everyone books in the first cold week of the year, so slots get tight exactly when you most want one. Servicing before the heating season starts also means any fault found is fixed before you depend on it.
Do you take card payment in Jordanhill & Anniesland?
Yes — card or bank transfer, paid on completion unless we've agreed otherwise in writing beforehand. You'll have the itemised price before any work starts, so there are no surprises when it comes to settling up in Jordanhill & Anniesland.
