What should I do right now if I smell gas?
Leave the property. Don't switch anything on or off, don't use your phone inside, and open doors on the way out if you can do so quickly. Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours. Call us afterwards for the repair.
Can you service a boiler in a rented flat in Motherwell?
Yes, and it's very common in Motherwell. We can liaise directly with your tenant to arrange access — just give us their contact details when booking. You get the certificate and the invoice; they get a straightforward appointment without you having to relay messages. Handy if you live away from North Lanarkshire.
Who do I call first — you or the emergency line?
The emergency line, always: 0800 111 999. They attend to make the situation safe and will isolate the supply if needed. We handle the repair work once the immediate danger is dealt with.
How do I know your engineer is genuine?
Ask for the Gas Safe ID card — ours shows registration 930395 and the specific gas work each engineer is qualified for. You can verify it on the Gas Safe Register website in under a minute. We'd encourage that check with any engineer entering your Motherwell home, not just us.
What are the signs of a gas leak besides the smell?
A hissing near pipework or appliances, a yellow or orange flame rather than crisp blue, black sooty marks around an appliance, and unusually high gas bills. Feeling unwell, drowsy or getting headaches indoors that ease when you leave is a serious warning sign.
My boiler is in the loft — is that a problem?
Not at all, though we do need safe access — a fixed ladder or a sound loft ladder, and ideally some boarding and lighting. Loft installations are common in parts of Motherwell, and pipes up there are also the most likely to freeze in winter, so ask us to check the lagging while we're up.
What is a gas tightness test?
A pressure test of your gas installation that reveals whether gas is escaping anywhere between the meter and your appliances. It's part of a gas safety check and the standard first step when a leak is suspected.
Can you fix a boiler that another engineer has looked at?
Yes, and it happens fairly often in Motherwell. We'll diagnose it from scratch rather than assuming the previous conclusion was right. If earlier work caused the problem we'll say so plainly, so you can take it up with whoever did it.
Do I need a carbon monoxide alarm?
Strongly recommended, and required in rented properties in Scotland where there's a fuel-burning appliance. Carbon monoxide has no smell and the symptoms mimic flu, so an alarm is the only reliable warning.
Do you fit smart thermostats in Motherwell?
Yes — Nest, Hive, Tado and similar. Worth knowing they save money mainly by improving control rather than by magic, so they suit households with irregular schedules best. In a Motherwell home that's occupied all day the gain is smaller, and we'll say so rather than upsell.
