What should I do right now if I smell gas?
Leave the property. Don't switch anything on or off, don't use your phone inside, and open doors on the way out if you can do so quickly. Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours. Call us afterwards for the repair.
Do you work evenings and weekends in Johnstone & Elderslie?
Yes. Heating faults don't keep office hours, so we take emergency calls around the clock for Johnstone & Elderslie. Non-urgent work like servicing can be booked for whatever slot suits you, including evenings.
Who do I call first — you or the emergency line?
The emergency line, always: 0800 111 999. They attend to make the situation safe and will isolate the supply if needed. We handle the repair work once the immediate danger is dealt with.
My Johnstone & Elderslie property is a flat — can you still help?
Absolutely. A good share of PA5 housing is flatted, and we work in them regularly. If it's a tenement or a block with shared access, just let us know about entry arrangements when you book so the engineer isn't stuck at the close door.
What are the signs of a gas leak besides the smell?
A hissing near pipework or appliances, a yellow or orange flame rather than crisp blue, black sooty marks around an appliance, and unusually high gas bills. Feeling unwell, drowsy or getting headaches indoors that ease when you leave is a serious warning sign.
Is it worth repairing my old boiler or should I replace it?
It depends on the age, the fault and the cost of parts. As a rough guide, once a boiler passes 12–15 years and the repair runs to a meaningful share of a new unit's price, replacing usually makes more financial sense. We'll give you both figures for your Johnstone & Elderslie property and let you decide — we don't push replacements.
What is a gas tightness test?
A pressure test of your gas installation that reveals whether gas is escaping anywhere between the meter and your appliances. It's part of a gas safety check and the standard first step when a leak is suspected.
Do you install new boilers in Johnstone & Elderslie?
Yes. We supply and fit A-rated combi and system boilers throughout Johnstone & Elderslie, including removing and disposing of the old unit, commissioning, balancing the system and registering the manufacturer warranty. Sizing advice is honest — we fit what your home needs, not the biggest unit we could sell.
Do I need a carbon monoxide alarm?
Strongly recommended, and required in rented properties in Scotland where there's a fuel-burning appliance. Carbon monoxide has no smell and the symptoms mimic flu, so an alarm is the only reliable warning.
My radiators are cold at the top — what's wrong?
That's usually trapped air, and bleeding the radiator often fixes it. If it keeps coming back, or radiators are cold at the bottom instead, that points to sludge or a balancing problem rather than air. Plenty of the terraces, semis and newer estates in Johnstone & Elderslie have systems old enough for build-up to be the culprit.
