What should I do right now if I smell gas?
Leave the property. Don't switch anything on or off, don't use your phone inside, and open doors on the way out if you can do so quickly. Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours. Call us afterwards for the repair.
Do you cover Glasgow?
Yes. Glasgow (G1–G5, G11–G14, G31–G34) is inside our standard coverage area and we're 20 minutes out at Newton Mearns. We also cover the West End, Merchant City and the Southside, so if you're on the boundary we can almost certainly still help. Call 0141 374 0545 and we'll confirm on the spot.
Who do I call first — you or the emergency line?
The emergency line, always: 0800 111 999. They attend to make the situation safe and will isolate the supply if needed. We handle the repair work once the immediate danger is dealt with.
How quickly can you get to Glasgow if I have no heating?
For a no-heat or no-hot-water call in Glasgow we aim for same-day attendance wherever possible, and we're 20 minutes out at Newton Mearns. We'll offer you two slots — today after 4pm, or tomorrow morning or afternoon — so you're not waiting in all day.
What are the signs of a gas leak besides the smell?
A hissing near pipework or appliances, a yellow or orange flame rather than crisp blue, black sooty marks around an appliance, and unusually high gas bills. Feeling unwell, drowsy or getting headaches indoors that ease when you leave is a serious warning sign.
What's a boiler repair likely to cost in Glasgow?
We don't quote a price before seeing the fault, because guessing helps nobody. Our engineer diagnoses the problem at your Glasgow property first, then gives you a clear, itemised price to approve before any work starts. No call-out surprises and no pressure to proceed.
What is a gas tightness test?
A pressure test of your gas installation that reveals whether gas is escaping anywhere between the meter and your appliances. It's part of a gas safety check and the standard first step when a leak is suspected.
Do you charge a call-out fee in Glasgow?
No separate call-out charge. The price we agree covers travelling to your Glasgow address and doing the work, and it's confirmed on site before anything starts. If you decide not to proceed after diagnosis, we'll tell you exactly where you stand first — no pressure.
Do I need a carbon monoxide alarm?
Strongly recommended, and required in rented properties in Scotland where there's a fuel-burning appliance. Carbon monoxide has no smell and the symptoms mimic flu, so an alarm is the only reliable warning.
Which boiler brands do you repair in Glasgow?
All the major ones — Worcester Bosch, Vaillant, Ideal, Baxi, Glow-worm, Potterton, Viessmann and more, across combi, system and regular boilers. Given the tenement flats and Victorian terraces, many on ageing combis or converted back-boilers common in Glasgow, we carry parts for the models we see most often here so a first-visit fix is realistic.
