What should I do right now if I smell gas?
Leave the property. Don't switch anything on or off, don't use your phone inside, and open doors on the way out if you can do so quickly. Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours. Call us afterwards for the repair.
What if the fault comes back after you've fixed it?
Call us. It's covered by the 12-month workmanship guarantee, and we'd rather return to your Bridge of Weir property and get it right than have you call someone else. If a second, unrelated fault has developed we'll explain the difference clearly instead of blurring the two.
Who do I call first — you or the emergency line?
The emergency line, always: 0800 111 999. They attend to make the situation safe and will isolate the supply if needed. We handle the repair work once the immediate danger is dealt with.
Do you cover Bridge of Weir?
Yes. Bridge of Weir (PA11) is inside our standard coverage area and around 30 minutes from us. We also cover Kilmacolm, Houston and Johnstone, so if you're on the boundary we can almost certainly still help. Call 0141 374 0545 and we'll confirm on the spot.
What are the signs of a gas leak besides the smell?
A hissing near pipework or appliances, a yellow or orange flame rather than crisp blue, black sooty marks around an appliance, and unusually high gas bills. Feeling unwell, drowsy or getting headaches indoors that ease when you leave is a serious warning sign.
How quickly can you get to Bridge of Weir if I have no heating?
For a no-heat or no-hot-water call in Bridge of Weir we aim for same-day attendance wherever possible, and around 30 minutes from us. We'll offer you two slots — today after 4pm, or tomorrow morning or afternoon — so you're not waiting in all day.
What is a gas tightness test?
A pressure test of your gas installation that reveals whether gas is escaping anywhere between the meter and your appliances. It's part of a gas safety check and the standard first step when a leak is suspected.
What's a boiler repair likely to cost in Bridge of Weir?
We don't quote a price before seeing the fault, because guessing helps nobody. Our engineer diagnoses the problem at your Bridge of Weir property first, then gives you a clear, itemised price to approve before any work starts. No call-out surprises and no pressure to proceed.
Do I need a carbon monoxide alarm?
Strongly recommended, and required in rented properties in Scotland where there's a fuel-burning appliance. Carbon monoxide has no smell and the symptoms mimic flu, so an alarm is the only reliable warning.
Do you charge a call-out fee in Bridge of Weir?
No separate call-out charge. The price we agree covers travelling to your Bridge of Weir address and doing the work, and it's confirmed on site before anything starts. If you decide not to proceed after diagnosis, we'll tell you exactly where you stand first — no pressure.
