What should I do right now if I smell gas?
Leave the property. Don't switch anything on or off, don't use your phone inside, and open doors on the way out if you can do so quickly. Call the National Gas Emergency Service on 0800 111 999 — free, 24 hours. Call us afterwards for the repair.
My boiler is in the loft — is that a problem?
Not at all, though we do need safe access — a fixed ladder or a sound loft ladder, and ideally some boarding and lighting. Loft installations are common in parts of Baillieston & Mount Vernon, and pipes up there are also the most likely to freeze in winter, so ask us to check the lagging while we're up.
Who do I call first — you or the emergency line?
The emergency line, always: 0800 111 999. They attend to make the situation safe and will isolate the supply if needed. We handle the repair work once the immediate danger is dealt with.
Can you fix a boiler that another engineer has looked at?
Yes, and it happens fairly often in Baillieston & Mount Vernon. We'll diagnose it from scratch rather than assuming the previous conclusion was right. If earlier work caused the problem we'll say so plainly, so you can take it up with whoever did it.
What are the signs of a gas leak besides the smell?
A hissing near pipework or appliances, a yellow or orange flame rather than crisp blue, black sooty marks around an appliance, and unusually high gas bills. Feeling unwell, drowsy or getting headaches indoors that ease when you leave is a serious warning sign.
Do you fit smart thermostats in Baillieston & Mount Vernon?
Yes — Nest, Hive, Tado and similar. Worth knowing they save money mainly by improving control rather than by magic, so they suit households with irregular schedules best. In a Baillieston & Mount Vernon home that's occupied all day the gain is smaller, and we'll say so rather than upsell.
What is a gas tightness test?
A pressure test of your gas installation that reveals whether gas is escaping anywhere between the meter and your appliances. It's part of a gas safety check and the standard first step when a leak is suspected.
How far in advance should I book a service in Baillieston & Mount Vernon?
For routine servicing in Baillieston & Mount Vernon, a week or two ahead is usually comfortable — though late summer and early autumn get busy as everyone prepares for winter. Emergencies are different: call 0141 374 0545 and we'll fit you in the same day where we can, especially as about 25 minutes from us.
Do I need a carbon monoxide alarm?
Strongly recommended, and required in rented properties in Scotland where there's a fuel-burning appliance. Carbon monoxide has no smell and the symptoms mimic flu, so an alarm is the only reliable warning.
What if the fault comes back after you've fixed it?
Call us. It's covered by the 12-month workmanship guarantee, and we'd rather return to your Baillieston & Mount Vernon property and get it right than have you call someone else. If a second, unrelated fault has developed we'll explain the difference clearly instead of blurring the two.
